Most orders are processed within 24 hours of credit card approval. Orders placed on Saturday and Sunday will be processed on Monday. Orders placed on an official holiday will be processed on the following business day.2-14days delivery under Fedex International Priorty Servicesdepending on shipping destination.
Shipping charges vary depending on the package size, weight, and destination.
We do not ship to PO Boxes.
SHIPPING ADDRESS DISCLAIMER
Your shipping address is checked by our system for security reasons and to guarantee the best delivery time. You will be asked to change your shipping address if this address you enter is not recognized. Should you have any problems with the address validation, please call our Customer Service representative at +852 2816 7208 (From 9 AM to 5:30 PM HKT Monday through Friday.) / +0862153521505or+864008115121 (China Region).
Each delivery package will contain, in addition to your purchased Catena product: (i) all related accessories, if any; (ii) the document holder including the Product Manual, and the Certificate of Authenticity and the International Guarantee, as applicable; (iii) an invoice; (iv) delivery note with the order number.
Catena insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm the delivery of each Catena product, at which point responsibility for your purchased goods passes to you.